Mark Gardner asked me on twitter the other day why I wrote this article without specifically naming any names. I realized my reasoning here is probably worth sharing and elaborating if the question needs to be asked.
A lot of people would naturally think most of the post was about the perl community given that's sort of what this series of posts has been about up to this point. While it does indeed apply in large part, it's far from the only place I've seen these phenomena, and a general treatment will naturally be more useful. I've also personally "been the bad guy" here myself, so I can't throw the first stone.
People don't usually read blogs because they're useful. It's all about getting engagement these days which gets down to the more important reason to not "name names" unless the situation described is already well understood in the public. When you do, your brand immediately becomes pro wrestling and you're either gonna be a heel or a face.
This is also why calumny is considered sinful, as it provokes strong emotions which tend to make people do things they regret. When you decide to participate in an online kayfabe, don't be shocked when you get the wrong kind of followers. Sometimes the drooling fans are more annoying than the online lynch mob.
Beefin' is generally not what you want to see from a professional offering actual goods or services. Do you want to sell software and services, or entertainment? You generally don't get to do the same within one brand. There's a reason my political/entertainment persona online is quite separated from my professional. While I don't try to hide that it exists, the degree of separation is an important signal that you can, in fact, control yourself when it comes to what's actually important -- making an upright living through service to others.
A lot of this first year of entrepreneurship has been de-programming myself and unlearning bad corporate habits I didn't even know I had. Much of my content up to now has been little more than sharing my journey. It's been useful to some people, but nowhere near as useful as my actual skill set has been to my clients. Sure feels good to write though.
So you need to resize some VM images, and possibly inspect them later. Here's the dope:
# Replace size with what you see to be appropriate qemu-img resize $IMAGE_FILE +80GB # Setup a device for the image file so that we can resize the relevant partition losetup -f -P $IMAGE_FILE
When using LVM, you'll have to do some extra steps to get the relevant device and resize things:
pvscan --cache # Grab the name of the volume lvs # Use the name from that to plug it in, there should be something similarly named in /dev/mapper vgchange -ay
Now you need to resize the partition:
# When you have a normal DOS/BSD partition table: # Using ext fS: resize2fs /dev/loop0p1 # Basically anything else growpart /dev/loop0 1
Things are of course different on LVM:
# Resize partition you want, usually this is device 1, but on XFS the data section is usually device 2 pvresize /dev/loop0p2 lvextend -l +100%FREE /dev/mapper/$NAME
XFS is also requiring special handling. You will have to mount the relevant device and then:
# Or, the loop device if it's not LVM xfs_growfs /dev/mapper/$NAME
Mounting and fiddling with stuff is as simple as:
# Replace partition number with whatever is appropriate mount -t $FSTYPE /dev/loop0p1 $MOUNTPOINT # Same story with LVM stuff, but use the /dev/mapper entry mount -t $FSTYPE /dev/mapper/$NAME $MOUNTPOINT
When done, you should remove the loopback device:
losetup -d /dev/loop0
One last point worth noting is that if you do this while the VM is active writes will not show up until you unmount & unload the loopback devices, as they don't share journals. The best use of mounted VM disks on the hypervisor is for backups though, and for this purpose loading and mounting them just for the backup period works quite well. As such I generally also add the -r (read only) option to losetup when I'm mounting for backup purposes.
About halfway into my year of doing this solo entrepeneur thing, I realized a lot of my work on tCMS was not done out of a desire to outdo wordpress, ghost or any of the other CMSes which are a part of this cambrian explosion of software most of us have lived through.
Instead, it was actually done for the same reason carpenters build their own house. By god, I'm gonna do it the way I want it for once! What you get is indeed quite satisfying. Though when you zoom out and think of the long term perspective, does it actually mean as much as I feel it does? After all, generations of my ancestors built their own homes and barns. Those now living in them (if they weren't razed) now have no idea what went into it or why it was built that way.
It will be the same with software and the brands and businesses built around them. Like with houses, the only ones that will remain standing will largely be a function of what particular families, towns, firms and industries managed to stick around. As such the "0 code" grifters, for all their embarrassing obviousness are essentially right when they focus almost exclusively on building their customer pipelines.
Now that I'm out in the world of general contracting, I actually see this everywhere. The biggest and most successful businesses tend to run lean and hard on their creaking and ancient facilities be they real or virtual. Even obsolete software, hardware and real estate work just fine, and usually with great margins now that they've long outlived their depreciation curve.
What I'm trying to say here is yet another reason to not get too wrapped up in your tech. So what if it's a mountain of garbage? Plenty of money to be made mining that heap! Using a dead language? Necromancy tends to have pretty high margins! Lots of people make their livings with run-down trucks and dilapidated real estate.
Which is ultimately why I'm sticking with my little CMS. Sure it's using Perl, and probably an evolutionary dead end as far as CMSes go. But it's mine, and at the end of the day you have to live like nobody else to live like nobody else. As long as it delivers where I need it to, I'm not gonna sweat about the future. Having seen several people build successful business with worse tech up close and personal, I'm confident that I can actually build a business atop this little house for my data.
I'm quite blessed to have had good advice, prudent planning, discipline and a patient business partner which has allowed me the ability to putter around until I figured out how all this works. I'm grateful for the clients I've had up to this point and their ongoing custom. I think this next year I'll be able to finally add in a software offering of my own.
I'm also quite happy with how well I've done keeping up with my open source projects. Now that it looks like I've actually got a credible hourly rate I'm beginning to wonder if setting up a charitable OSS foundation (or getting sponsorship from something existing) so I can use this pro-bono time as a writeoff will make sense in the future. I'll have to look into this, and hopefully can get a good article and video on the subject in the future.
A great deal of the conflict in online messaging software and social networks revolves around the idea that people should conduct themselves "better" as though that were in fact possible. A thorough reading of history will make you realize that Sturgeon's Law applies equally to interactions you have with others. When have we ever not had depraved maniacs for elites, mobs of raving heretics spreading all manner of nonsense, attention seekers and every other kind of nuisance which we are currently beset by? I don't think it's ever happened for more than brief stretches of time.
Layered atop this reality is the massively perverse incentives of the "social graph". Measuring engagement is essentially a flow meter on a sewer pipe. The fact that nobody has figured out anything better than this grotesque hack to produce relevant searches is a testament to the reality of our natures and desires.
As such, the idea that codes of conduct or "Zero tolerance" policies could even begin to address deficiencies in public discourse is beyond ludicrous. This has important implications for things such as open source projects and social networks. The more they commit to openness, the more "toxic" the discussion is guaranteed to become, as this necessarily means not filtering out 90% of the possible inputs for the simple reason that they add nothing substantive.
This is why projects with BDFLs (Benevolent Dictator For Life) actually tend to work. Maintainership almost always goes hand in glove with deleting clowns from your tracker, message boards and mailing lists. On the other hand, when you have a nebulous "open" means by which authority in a project is acquired, any fool can make a run at the crown and as such will make effort to be heard.
At that point, whatever group in charge has two choices:
On the other hand, the BDFL is indivisible, and bad ones don't get projects off the ground at all. The normal selection mechanism of the Bazaar helps us here. The attack surface is minimal, and discourse is likely to be healthy.
The question then arises, Why does the BDFL always step down? Heavy is the head that wears the crown. Scaling projects is hard. Many people use the tricks of modularization and shoving as much code into data as possible, but won't go all the way and release control, making the breaking of the monolith academic at best.
Done properly this resembles a feudatory arrangement in the classical sense. Many overlapping claims to particular subsystems, but in general one overarching BDFL for each, reporting up the stack to the ur-BDFL of the project. This is actually a pretty good description of how the linux kernel's development works right now. I hope that like the Good Emperors they choose successors wisely rather than leaving the title(s) up for grabs.
Which brings me to the point of all this. The reason this arrangement works is because it is naturally efficient to have people become experts in the systems they work on rather than generalists who know nothing about everything. Even studies back this up. So why would anyone want to mess up a good thing over little things like them being wicked sinners and conforming with Sturgeon's Law in the other 90% of their life?
Because we think things can be different, despite millenia of evidence to the contrary. Human situations change, but their nature does not. Even the idea that "we want better communities" is usually just a cope masking a lust for vengeance over personal slights.
Even in those rare moments of greatness, we have to know mean reversion is right around the corner. But take heart! In the worst of situations you can also be sure a return to mediocrity can't be far off. So rather than lament our lot, why not embrace it? This is what I mean when saying "It's better to be happy than right".
Sure you're gonna work and talk with some absolute toads. So what? Get over yourself, and throw your inner child down a well (it's OK, Lassie will eventually rescue it). Getting emotional about it never accomplished anything.
Here's the practical advice. In a technical project, you will have to deal with a mountain of BS from validation seekers. This is the ultimate motivation of both the holy crusader and the troll and neither should be tolerated unless you enjoy watching your fora transform into a river of sewage. These messages can easily be spotted because they don't actually contribute anything concrete. Reward good behavior by responding promptly to actual contributions, and leave everything else "on read".
Eventually long-time contributors (and users) get emotionally invested. This is where most of the crusaders actually come out of, not realizing they're playing a validation seeking game. Gee, what if this project I invested all this time in is actually bad? Does that mean I'm bad? Impossible! It's all these heretics...
Remain vigilant against the urge to get emotionally invested in your tools and organizations. Sturgeon's Law holds and mean reversion will eventually happen. If you can't move on, you eventually become a fool screaming at inanimate objects and attacking phantoms of your own imagining.
Since I posted about the resignation of SAWYERX, even more TPF members have thrown in the towel. This doesn't shock me at all, as the responses to my prior post made it clear the vast majority of programmers out there are incapable of seeing past their emotional blinders in a way that works for them.
The latest round of resignations comes in the wake of the decision to ban MST. The Iron Law of Prohibition still holds true on the internet in the form of the Streisand Effect, so it's not shocking that this resulted in him getting more press than ever. See above Image.
I'll say it again, knowing none will listen. There's a reason hellbans exist. The only sanction that exists in an attention economy such as mailing lists, message boards and chatrooms is to cease responding to agitators. Instead P5P continues to reward bad behavior and punish good behavior as a result of their emotional need to crusade against "toxicity". Feed trolls, get trolls.
This is why I've only ever lurked P5P, as they've been lolcows as long as I've used perl. This is the norm with programmers, as being right and happy is the same thing when dealing with computers. You usually have to choose one or the other when dealing with other people, and lots of programmers have trouble with that context switch.
So why am I responding to this now? For the same reason these resignations are happening. It's not actually about the issue, but a way to
get attention raise awareness about important issues. Otherwise typing out drivel like this feels like a waste of time next to all those open issues sitting on my tracker. This whole working on computers thing sure is emotionally exhausting!
The big tempest in a teapot for perl these days is whether OVID's new Class and Object system Corinna should be mainlined. A prototype implementation, Object::Pad has come out trying to implement the already fleshed out specification. Predictably, resistance to the idea has already come out of the woodwork as one should expect with any large change. Everyone out there who is invested in a different paradigm will find every possible reason to find weakness in the new idea.
In this situation, the degree to which the idea is fleshed out and articulated works against merging the change as it becomes little more than a huge attack surface. When the gatekeepers see enough things which they don't like, they simply reject the plan in toto, even if all their concerns can be addressed.
Playing your cards close to your chest and letting people "think it was their idea" when they give the sort of feedback you expect is the way to go. With every step, they are consulted and they emotionally invest in the concept bit by bit. This is in contrast to "Design by Committee" where there is no firm idea where to go in the first place, and the discussion goes off the rails due to nobody steering the ship. Nevertheless, people still invest; many absolute stinkers we deal with today are a result of this.
The point I'm trying to make here is that understanding how people emotionally invest in concepts is what actually matters for shipping software. The technical merits don't. This is what the famous Worse Is Better essay arrived at empirically without understanding this was simply a specific case of a general human phenomenon.
Reading Mark Gardner's latest post on what's "coming soon" regarding OO and perl has made me actually think for once about objects, which I generally try to avoid. I've posted a few times before that about the only thing I want regarding a new object model is for P5P to make up it's mind already. I didn't exactly have a concrete pain point to give me cause to say "gimme" now. Ask, and ye shall receive.
I recently had an issue come down the pipe at playwright-perl. For those of you not familiar, I designed the module for ease of maintenance. The way this was accomplished is to parse a spec document, and then build the classes dynamically using Sub::Install. The significant wrinkle here is that I chose to have the playwright server provide this specification. This means that it was more practical to simply move this class/method creation to runtime rather than in a BEGIN block. Running subprocesses in BEGIN blocks is not usually something I would consider (recovered memory of ritual abuse at the hands of perlcc).
Anyways, I have a couple of options to fix the reporter's inability to subclass/wrap the Playwright child classes:
On the other hand, if we had a good "default mop" like Mark discusses, this would be a non-issue given we'd already get everything we want out of bless (or the successor equivalent). It made me realize that we could have our cake and eat it in this regard by just having a third argument to bless (what MOP to use).
perl being what it is though, I am sure there are people who are in "bless is bad and should go away" gang. In which case all I can ask is that whatever comes along accommodates the sort of crazed runtime shenanigans that make me enjoy using perl. In the meantime I'm going back to compile-time metaprogramming.
Over the years I've had discussions over the merit of various forms of dependency resolution and people tend to fall firmly into one camp or the other. I have found what is best is very much dependent on the situation; dogmatic adherence to one model or another will eventually handicap you as a programmer. Today I ran into yet another example of this in the normal course of maintaining playwright-perl.
For those of you unfamiliar, there are two major types of
Dynamic Linking: Everything uses global deps unless explicitly overridden with something like LD_LIBRARY_PATH at runtime. This has security and robustness implications as it means the program author has no control over the libraries used to build their program. That said, it results in the smallest size of shipped programs and is the most efficient way to share memory among programs. Given both these resources were scarce in the past, this became the dominant paradigm over the years. As such it is still the norm when using systems programming languages (save for some OSes and utilities which prefer static linking).
Static Linking: essentially a fat-packing of all dependencies into your binary (or library). The author (actually whoever compiles it) has full control over the version of bundled dependencies. This is highly wasteful of both memory and disk space, but has the benefit of working on anything which can run its' binaries. The security concern here is baking in obsolete and vulnerable dependencies. Examples of this approach would be most vendor install mechanisms, such as npm, java jars and many others. This has become popular as of late due to it being simplest to deploy. Bootstrapping programs are almost always using this technique.
There is yet another way, and this is to "have our cake and eat it too" approach most well known in windows DLLs. You can have shared libraries which expose every version ever shipped such that applications can have the same kind of simple deploys as with static linking. The memory tradeoffs here are not terrible, as only the versions used are loaded into memory, but you pay the worst disk cost possible. Modern packaging systems get around this by simply keeping the needed versions online, to be downloaded upon demand.
Anyways, perl is a product of it's time and as such takes the Dynamic approach by default, which is to install copies of its' libraries system-wide. That said, it's kept up with the times so vendor installs are possible now with most modules which do not write their makefiles manually. Anyhow, this results in complications when you have multi-programming language projects, such as playwright-perl.
Playwright is a web automation toolkit written in node.js, and so we will have to do some level of validation to ensure our node kit is correct before the perl interface can work. This is further complicated by the fact that playwright also has other dependencies on both browsers and OS packages which must be installed.
Normally in a node project you could use webpack to fat-pack (statically link) to all your dependencies. That said, packing entire browser binaries is a bridge too far, so we either have to instruct the user properly or install everything for them. As is usual with my projects, I bit off a bit more than I can chew trying to be good to users, and made attempts to install the dependencies for them. Needless to say, I have ceased doing so. Looking back, this willingness to please has caused more of my bugs than any other. Yet again the unix philosophy wins; do one thing, do it well. This is also a big reason why dynamic linking won -- it makes a lot of things "not your problem". Resolving dependencies and installing them are two entirely separate categories of problem, and a program only has to solve one to run.
The long-term solution here is to wait until playwright can be shipped as an OS package, as many perl libraries are nowadays. It's interesting that playwright itself made an install-deps subcommand. I hope this means that is in the cards soon, as that's most of the heavy lifting for building OS packages.
The way software testing as a job is formally described is to provide information to decisionmakers so that they can make better decisions. Testers are fundamentally adversarial as they are essentially an auditor sent by management to evaluate whether the product an internal team produces is worth buying.
Things don't usually work out this way. The job is actually quite different in practice from it's (aspirational) self-image. It turns out that the reason testers are not paid well and generally looked down upon in the industry is because of this reality. This is due primarily to the organizational realities of the modern corporation, and is reinforced by various macroeconomic and policy factors. Most of these situational realities are ultimately caused by deeply ingrained emotional needs of our species.
Adversarial processes are not morally or ethically wrong. It is in fact quite useful to take an adversarial approach. For example, AI researchers have found that the only reliable process to distinguish lies from truth in a dataset is precisely through adversarial procedure. However, the usefulness of an adversarial approach is compromised when a conflict of interests exists. This is why Judges recuse themselves from trials in which they even have the appearance of outcome dependence in.
Herein lies the rub. Modern software firms tend to be a paranoid lot, as their (generally untalented and ignorant) management don't understand their software is in no way unique. They seem to act like gluing together 80% open source components is somehow innovation rather than obvious ideas with good marketing. In any case, because of this paranoia they don't want to expose their pile of "innovation" and it's associated dirty laundry to the general public via leaks and so forth. They mistakenly believe that they can secure this most reliably with direct employment of testers rather than being careful with their contractors.
This forgets that the individual employee usually has nothing whatsoever that could be meaningfully recovered in the event of such a breach, and is practically never bonded against this. On the other hand, a contracting business stakes everything on their professionalism and adherence to contract and have far more to lose than a tester paid peanuts. This lead me to the inescapable conclusion: The incentives encouraged for the vast majority of employed testers are the opposite of what is required to achieve the QA mission.
It turns out this happens for the same reason that Judges (paid by the state) don't recuse them from judgement in cases wheir their employer is the defendant or prosecutor. Because the job is not actually what it is claimed to be.
As if to rub this cognitive dissonance further in the face of the tester, modern organizations tend to break into "teams" and adopt methodologies such as scrum to tightly integrate the product lifecycle. Which means you as a tester now have to show solidarity and be a team player who builds others up instead of tearing down their work. To not do so is to risk being considered toxic.
The only way to actually do this is to prevent issues before they happen, which to be entirely fair is the cheapest point to do so. The problem of course with this is that it means in practice the programmer is basically doing Extreme Programming and riding shotgun with a tester. If the tester actually can do this without making the programmer want to strangle them, this means the tester has to understand programming quite well themselves. Which begs the question as to why they are wasting time making peanuts testing software instead of writing execrable piles of it. I've been there, and chose to write and make more every single time.
Everyone who remains a tester but not programmer is forced to wait until code is committed and pushed to begin testing. At that point it's too late from an emotional point of view; it's literally in the word -- commitment means they've emotionally invested in the code. So now the tester is the "bad guy" slipping schedule and being a cost center rather than the helper of the team. That is, unless the tester does something other than invalidate (mistaken) assumptions about the work product's fitness for purpose. Namely, they start validating the work product (and the team members personally by extension), emphasizing what passed rather than failed.
This is only the beginning of the emotional nonsense getting in the way of proper testing. Regardless of whether the customer wants "Mr. Right" or "Mr. Right Now", firms and their employees tend to have an aspirational self-image that they are making the best widget. The customer's reality is usually some variant of "yeah, it's junk but it does X I want at the price I want and nobody else does". I can count on one hand the software packages that I can say without qualification are superior to their competition, and chances are good that "you ain't it".
Neverthless, this results in a level of "Quality theatre" where a great deal more scrutiny and rigor is requested than is required for proper and prompt decisionmaking. This is not opposed by most QAs, as they don't see beyond their own corn-pone. However, this means that some things which require greater scrutiny will not recieve them, as resources are scarce.
Many testers also fall into this validation trap, and provide details which management regards as unimportant (but that the tester considers important). This causes managers to tune out, helping no one. This gets especially pernicious when dealing with those incapable of understanding second and third order effects, especially when these may lead to material harm to customers. When time is a critical factor it can be extremely frustrating to explain such things to people. So much so that sometimes you just gotta say It's got electrolytes.
Sometimes the business model depends on the management not understanding such harms. At some point you will have to decide whether your professional dignity is more important than your corn pone, as touching such topics is a third rail I and others have been fried on. I always choose dignity for the simple reason that customers who expose themselves to such harms willingly tend to be ignorant. Stupid customers don't have any money.
It's all these emotional pitfalls that explain why testers still cling to the description of their job as providing actionable information to decisionmakers. The only way to maintain your professional dignity in an environment where you can do everything right but still have it all go wrong is to divorce yourself from outcomes. Pearl divers don't really care if they sell to swine, you know?
Speaking of things outside of your control and higher-order effects, there are also market realities which must guide the tester as to what decisionmakers want to know, but will never tell you to look for. Traditionally this was done by business analysts who would analyze the competitve landscape in cooperation with testers, but that sounds a bit too IBM to most people so they don't do it. As such this is yet another task which it turns out you as a tester have to do more often than not. It is because of this that I developed a keen interest in business analysis and Economics.
The Iron Law of Project Management states that you have to pick two of three from:
That said the people who want to hire testers are looking to transition from fast/cheap to fast/well by throwing money at the problem. This tends to run into trouble in practice, as many firms transition into competing based on quality too early, eating the margins beyond what the market and investors will bear.
The primary reasons for these malinvestments are interest rate suppression and corrupt units of account being the norm in developed economies. This sends false signals to management as to the desirability of investing in quality, which are then reinforced by the emotional factors mentioned earlier. Something will have to give eventually in such a situation and by and large it's been tester salaries, as with all other jobs that are amenable to outsourcing to low-cost jurisdictions. Many times firms have a bad experience outsourcing, and this is because they don't transfer product and business expertise to the testers they contract with first. There is no magic bullet there, it's gotta be sour mash to some degree. Expertise and tradition take people and time to build.
Also, price is subjective and it's discovery is in many ways a mystical experience clouded by incomplete knowledge in the first place. It should be unsurprising that prices are subjective given quality itself is an ordinal and not cardinal concept. The primary means by which price is discovered is customer evaluation of a product and its seller's qualitative attributes versus how much both parties value the payment.
This ultimately means that to be an effective tester, you have to think like the customer and the entrepeneur. Being able to see an issue from multiple perspectives is very important to writing useful reports. This is yet another reason to avoid getting "too friendly with the natives" in your software development organization.
Speaking of mystical experiences, why do we care about quality at all? Quality is an important component of a brand's prestige, which is the primary subjective evaluation criteria for products. Many times there are sub-optimal things which can be done right, but only at prohibitive costs. Only luxury brands even dare to attempt these things.
Those of us mere mortals will have to settle for magic. In the field of Carpentry there's an old adage "If you can't conceal it, reveal it. Perfect joinery of trim to things like doorframes is not actually possible because wood doesn't work that way. So instead you offset it a bit. This allows light and shadow to play off it, turning a defect into decoration.
The best way to describe this in software terms is the load bearing bug. Any time you touch things for which customer expectations have solidified, even to fix something bad, expect to actually make it worse. This is because nobody ever reads change logs, much less writes them correctly. You generally end up in situations where data loss happens because something which used to hold up the process at a pain point has now been shaved off without the mitigant being updated. Many times this just means an error now sails through totally undetected, causing damage.
These higher-order effects mean in general that "fixing it" is many times not the right answer. Like with carpentry you have to figure out a way to build atop a flawed reality to result in a better finished product. This eventually results in large inefficiencies in software ecosystems and is a necessary business reality. The only way to avoid this requires great care and cleverness with design which many times is simply not feasible in the time allotted.
Assisting in the identification of these sort of factors is a large part of "finding bugs before they happen" especially in the maintenance cycle. It's also key to the brand, as quality is really just a proxy for competence. Pushing fixes that break other things does not build such a reputation, and should not be recommended save in the situation where data loss and damage is the alternative.
The only way to actually have this competence is to not have high turnover in your test and development department. Unfortunately, the going rate for testers makes the likelihood that skilled testers stick around quite low.
I have spoken at length about the difference between Process and Mission-Driven organizations. To summarize, Mission-driven organizations tend to emphasize accomplishment over how it is achieved, while process oriented organizations do the opposite. Mission driven organizations tend to be the most effective, but can also do great evil in being sloppy with their chosen means. Process driven organizations tend to be the most stable, but also forget their purpose and do great evil by crowding out innovation. What seems to work best is process at the tactical level, but mission at the strategic and operational/logistical level.
The in-practice organizational structure of the firm largely determines whether they embrace process or mission at scales in which this is inappropriate. Generally, strong top-down authority will result in far more mission focus, while bottom-up consensus-based authority tends to result in process focus. Modern bureaucracies and public firms tend to be the latter, while private firms and startups tend to be the former. This transition from mission to process focus at the strategic and operational level is generally a coping mechanism for scaling past dunbar's number.
In the grips of this transformation is usually when "middle management" and "human resources" personell are picked up by a firm. Authority over the worker is separated from authority over product outcomes, leading to perverse incentives and unclear loyalties. As a QA engineer, it is unclear who truly has the final say (and thus should recieve your information). Furthermore, it is not clear to the management either, and jockeying for relative authority is common.
The practical outcome of both this is that it's not clear who is the wringable neck for any given project. The personell manager will generally be unininterested in the details beyond "go or no go", as to go any further might result in them taking on responsibility which is not really theirs. Meanwhile, the project manager will not have the authority to make things happen, and so you can tell them everything they should know but it will have no practical impact. As such, the critical decisionmaking loop of which QA is a critical component is broken, and accomplishing the mission is no longer possible. The situation degenerates into mere quality control (following procedure), as that's the only thing left that can be done. For more information on this subject, consider the 1988 book "Moral Mazes: The world of corporate managers".
To actually soldier on and try to make it work simply means the QA is placing responsibility for the project upon their own head with no real authority over whether it succeeds or fails. Only a lunatic with no instinct for self-preservation would continue doing this for long (ask me how I know!), and truly pathological solutions to organizational problems result from this. It's rare to see an organization recognize this and allow QA to "be the bad guy" here as a sort of kayfabe to cope with this organizational reality. IBM was one of the first to do it, and many other organizations have done it since; this is most common amongst the security testing field. The only other (pathological) thing that works looks so much like a guerrilla insurgency for quality that it inevitably disturbs the management to the point that heads roll.
Ultimately, integrating test too tightly with development is a mistake. Rather than try to shoehorn a job which must at some level be invalidational and adversarial into a team-based process, a more arms-length relationship is warranted.
Testing is actually the easy part. Making any of it matter is the hard part.
I saw a good article come over the wire: The Perl Echo Chamber: Is perl really dying? Friends, it's worse. The perl we knew and love is already dead because the industry it grew up with is too...mature. The days of us living on the edge are over forever.
One passage in the linked article gets to half of the truth:
my conclusion is that it’s the libraries and the ecosystem that drive language use, and not the language itself.
When was the last time you thought about making an innovative new hammer or working for a roofing company? I thought not. What I am saying is that when the industry for which a toolset is primarily associated with becomes saturated, innovation will die because at some point it's good e-damn 'nough.
The web years were a hell of a rush and much like the early oil industry, the policy was drill, baby drill. Someday you run out of productive wells and new drilling tech just isn't worth developing for a long, long time. We're here. The fact that there are more web control panels, CMSes and virtualization options than you can shake a stick at is testament to this fact.
As they say, the cure to low prices is low prices and vice versa. Given enough time, web expertise will actually be lost, much like carpentry is in the US market (because it just doesn't pay.) The need for it won't, so what we can expect the future to look like is less "bigco makes thing" than "artisan programmer cleans out rot and keeps building standing another 20 years".
Similarly, innovation doesn't totally die, it just slows down. Hell, I didn't know you could do in-place plunge cuts using an oscillating saw growing up doing lots of carpentry, but now it's commonplace. Programming Languages, Libraries, databases...they're just another tool in the bag. I'm not gonna cry over whether it's a Makita or a DeWalt.
Get over it, we're plumbers now. Who cares if your spanner doesn't change in a century. If you want to work on the bleeding edge, learn Python and Data Science or whatever they program robots with because that's what there's demand for.
A bizarre phenomenon in modern Corporations is what is generally referred to as "Playing House"; this would have been referred to in earlier times as "putting on airs". You may have noticed I've mentioned this in multiple of my earlier videos.
Generally this will mean things like Advertising how amazing your company is rather than the utility or desirability of your products. When I was young my father would point out such things to me; he generally considered it a sign of weakness in a firm, as it meant they didn't have any better ideas on what to advertise. While this is indeed true, it's not because they have no good ideas but because their idea is to sell the company.
In earlier times before Social Media, it was generally only firms which wished to be bought (or were publicly traded) which engaged in this behavior. However, now that everything is branding, practically every company plays the game unless they are largely immune to market forces.
Even then, large hegemonic institutions still do this, as it tends to be the cheapest way to purchase influence and legitimacy. See the Postscript on the Societies of Control by Deleuze for why this is. You see ridiculosity such as videos of soldiers dancing the macarena with the hapless peasants whose countries they occupy because of this.
Reinforcing that trend is that the corporate environment is almost always the same as the large hegemonic institutions, just in miniature. They tend to "ape their betters" as yet another way of demonstrating higher value.
However, "Clout Chasing" (also known as the "maximizing reach" marketing model -- see Rory Sutherland on this here) has largely reached the point of diminishing returns. This model is generally feast-or-famine; Understanding this makes you realize why the FAANG stocks are nearly a fifth of the S&P market cap. Yet many continue to willingly barrel into a game with an obvious pareto distribution without the slightest clue "what it takes" to actually enter that rarified stratosphere.
So, they make the same mistake of so many others by thinking "oh, I'll just look like the top 20% and it'll work, right?" Few understand that luxury brands are built by being different from everything else, which also means your company culture has to be different too. So, they hire an army of "Scrum Consultants", "Facilitators" and Managers to fit their dollop of the workforce into Procrustes' Bed. Millions of wasted hours in meetings and "Team Building" exercises later, the ownership starts wondering why it is their margins keep going down and that they have trouble retaining top talent.
It's the same story in the Hegemonic Institutions; Muth's Command Culture describes in great detail how the US Army (and eventually the Prussians too!) made the mistake of thinking the structure of the Prussian military was why it won, when in reality it was their highly skilled people and a lack of organizational barriers to their pursuit of success. The Map is not the territory, as they say.
All institutions are only as successful and righteous as their members can allow them to be. Most skilled people rarely consider exit until institutional barriers prove to hinder their ability to excel (which is freedom -- the ability to self-actualize). The trouble is that optimizing for Clout and Reach means that all controversial thought must be purged, as Guilt by Association is considered a lethal risk to your reach.
In reality it actually isn't -- "Love me, Hate me, but Don't Forget me" is actually the maxim which should be adopted; Oracle would have long since shuttered if having a negative reputation had anything to do with your reach. Being a source of Indignation is as effective as being a source of Comfort to build reach.
However this is not a common strategy due to the fact that most employees don't want to feel like they work for a devil. So, we instead get this elaborate maze of mission statements, team building and "CULTure" to brainwash the drones into believing whatever the company does is the "right thing" TM. Any employees who look at things objectively are demonized as being "Toxic" and "Negative" and ultimately pushed out.
The trouble with this is that the most effective people only get that way by seeing the world for what it is, and then navigating appropriately. When put into an environment where they know they cannot freely express themselves this is a high default level of friction that means they'll be ready to bolt or blow up over minor things. It takes but a straw to overburden a person walking upon eggshells.
From the perspective of the effective worker, most corporate simply looks like a crab bucket. Any person who tries to excel (make it to the top of the bucket and possibly out) is immediately grabbed by the other crabs and forced back down into their little hell. This is horrific for productivity, as it means the organization is not pulling forward, but in all directions (which means they are effectively adrift).
Which brings us back to the whole "lack of better ideas than getting sold" thing. This condition is actually tolerable when attempting to sell a firm; prospective buyers rarely care about the opinions or conditions of the line workers. But with the advent of this being 24/7 365 for nearly all firms and institutions this stultification has become inescapable save for under the ministrations of "Turnaround Capital". These firms buy cheap and hated firms, stop playing house and start making money by unleashing their people to be productive. They don't have to resort to the usual nonsense because turning a failure into a success is enough of a demonstration of higher value.
Given enough time though, all companies have their growth level off and become boring. This is when these veblenesque measures take hold, as familiarity is lethal to attraction (building that is the essence of sales). It's like secondary sex characteristics for figments of our imagination which are legally people.
It's that last bit that's where the rub lies and why it all goes so wrong. The Principal-Agent problem is fundamentally why the people running firms end up screwing up their charge worse than child beauty pageant contestants. The whole reputational protection of the employees (need to see themselves as good) referred to earlier is one such case.
Here are a few others (list is by no means complete):
If the argument used that "there is no better use of our money than to speculate in our own stock" (WOW what a flex) were actually true, they'd issue a dividend and tell their shareholders as much. The fact that this is not what is done tells you most of what you want to know. The reality has to do with an executive team's compensation tied to share price.
Shiny new Office:
While workers tend to expect a minimum level of comfort, the level required for high performance to take hold is far lower than believed. Repeated study has shown there to be little difference in productivity for nonwork facilities such as cafeterias, break rooms, gyms and game rooms. The actual reason is that the agents want more a social club, and to attract different types of (read: nonproductive) workers, as essentially paid friends.
Core Values, COCs, etc
It is worth noting that the pursuit of profit or regard for shareholders and customers is almost never in any of these statements. Rather than assume you are working with adults who can figure their intrapersonal problems out, let us build a procrustes' bed so that we'll never have any problems! This kind of contract to adhere to vague values (which frequently contradict religious convictions and are immaterial to the work) can never be seen as anything but an unconscionable contract of adhesion.
It is very similar to the ridiculous "Covert Contract" concept (If I do X in Y emotional relationship it will be trouble free), and nobody is shocked at it's repeated failure. Nevertheless endless amounts of time is wasted on nonsense like this which ultimately serves only as more roadblocks to productivity (and thus impetus for the productive to exit). Similarly, many lower status employees use it as a club against higher status ones; this is the essence of the crab bucket.
For example, a common theme in CoCs & "Values" statements is that colleagues must be shown "respect" of which the level is never clearly defined. It then becomes a mystery why bad ideas proliferate as "well golly gee we gotta respect everyone" regardless of whether such respect is merited or not.
This sort of application of the "reach" marketing philosophy (I have a hammer, everything is a nail) is especially ridiculous here. Let us be so open minded our brains fall right out. Let us be so approachable that we get mugged in broad daylight. Let us kowtow to our agents (especially the lawyers) such that our shareholders are ruined.
Were people rational about these things, they would simply insure employees against lawsuits resulting from interpersonal conflicts and move on. It'd be a lot cheaper than letting lawyers strangle your corporation with rules. It would also still weed out the truly troublesome via excessive premium increases. However, that acknowledges human nature and imperfection, which is not how the agents want to see themselves -- they are all angels, and like to virtue-signal. Management sees all this money they are "saving" avoiding lawsuits but forget the money left on the table by the talent which left or was forced out.
Ultimately all these statements of virtue are actually signals of luxury and lesiure (abundance). People in conditions of scarcity cannot afford to let principle get in the way of profit. Which makes many of these things emanating from firms with high Debt to Income ratios, triple digit P/Es and yield below 1% seem quite bizarre.
There are a few other dubiously useful things like offsite meetings and dinners, but that can be reasonably justified as compensation (but that avoids taxation, yay). The most complete picture of the situation was written when I was but four years old: The Suicidal Corporation. Give it a gander when you get a chance.
Knowing all this, what then shall we do? By and large, the productive have chosen exit or been forced into entrepeneurship. The whole "rise of the hustle economy" is pretty much exactly this. Instead of the corporate strategy of maximizing reach, they instead maximize engagement. Which is a hell of a lot more effective in the long run.
Which means that as a high-talent person you too have to play the "Demonstrating Higher Value" game, rather than be able to toil and build wealth in obscurity. So rather than lament the situation I have decided instead to embrace it. In retrospect, it is really the only path left for growth as I have more or less reached the highest echelons of compensation as a software developer for my market already.
I have to have a solution for every major OS, as this is a
necessity for testing software properly.
On Linux I can pretty much have everything I need on one to N+1
virtual desktops, where N is the number of browsers I need to
support, plus one window for doing documentation lookups (usually
on a second monitor). I do most of my development on linux
for precisely these reasons.
This mostly works the same on OSX, however they break immersion
badly for people like me by having:
They seemed to have optimized for the user which Alt+Tabs between
700 open windows in one workspace, which is a good way to break
flow with too much clutter.
On windows VSCode has a good shortcut to summon the console, and
a vim plugin that works great. Windows virtual desktops also
work correctly, and I can configure shortcuts on linux to match
both it and the console summon. I would prefer it be the
other way around, but commercial OS interface programmers tend to
either be on a power trip or too afraid of edge cases to allow
user choice. If I could have a tmux-like shortcut to page
between vscode workspaces like I do panes I'd be a happier camper,
as I wouldn't need as many virtual desktops. This is
apparently their most popular
feature request right now, go figure.
Beyond the little hacks you do to increase flow, mitigating the
impact of interruptions is important. This is a bit more
difficult as much of this is social hacking, and understanding
human nature. The spread of computing into the general
population has also complicated this as the communication style of
the old order of programmers and engineers is radically different
from the communication norms of greater society. I, along
with much of the rest of my peers, are still having a difficult
time adjusting to this.
The preferred means of communication
for engineers is information-primary rather than
emotion-primary. The goal of communication is to convey
information more than feeling (if that is communicated at
all). The majority of society does not communicate in this
fashion. Instead they communicate Feelings above all else
and Information is of secondary (if any) importance. For
these people, their resorting to communication of information
is a sign of extreme frustration that you have not yet
discerned their emotional message and provided the validation they
are seeking. If they haven't already lashed
out, they are likely on the way to doing so.
It is unfortunate to deal with people operating via a juvenile
and emotional communication style, but this is the norm in society
and over the last 20 years has entirely displaced the existing
engineering culture at every firm I've worked at. Code
reviews can no longer be blunt, as it is
unlikely you are dealing with someone who is not seeking
validation as part of their communication packets. The punky
elements of culture which used to build friendship now build
enmity (as you are dealing with the very "squares" nerd culture
embraced being hated by). Nevertheless, you still have to
walk in both worlds as there are still islands of other hackers
just like you. Taking on and off these masks is risky,
however, as people are quite hung up on the notion that people
must be 100% congruent with how they are perceived outwardly.
Everyone out there building an online reputation learns quickly
that courting controversy will get you far more engagement than if
you had made a program which cured eczema and allowed sustained
nuclear fusion. Emotional highs punctuated by warm fuzzies is
generally the sort of rollercoaster ride people are looking
for. Lacking better sources they will attempt to draw you
into their emotional world. Their world is a skinner box,
and if you enter it unawares they will train you.
They cannot help but be this way, so you must turn off the part
of your brain that looks for informational meaning in mouth
noises. Their utterances have little more significance than
the cries of a baby or yapping of a dog. The only thing that
matters is whether the behavior is something you wish to encourage
Operant conditioning is how you must regard your
interactions. When you validate them (usually with
attention), you encourage that behavior. Non-acknowledgement
of irritating behavior is often the most effective
discouragement. The natural urge to engage with any point of
fact must be resisted, and instead reserve your communications to
that which advances your purposes. When a minimum of
validation is demanded, dismissal via fogging, playing
dumb or broken-record technique should be engaged in, rather than
the hard no which is deserved. A satisfying response to a
demand can never be offered unless you wish to be dominated by
those around you. Many see this as Machiavellian
manipulation, but there is no choice. You play this game, or
Nevertheless, this all has a huge effect on the corporate
environment. Most firms devote far more energy to playing
house than pleasing customers and making money, and tech is no
exception. Fellow employees are far more likely to seek
validation on this schedule with each other than
customers. Most satisfy themselves with a stable IV drip of
validation from their local group rather than experiencing the
much more rewarding experience of solving customer problems.
This should come as no shock, given social media is purpose built
to inculcate this mental model, as it was found to maximize
engagement. This is also good at building solidarity at a
firm but unfortunately comes at the expense of crowding-out
emotional investment in the customer who cannot and should not
have so tight an OODA loop with their vendors.
You break out of your loop when you stop getting meaningful
observations. Many organizations have successfully adopted
this (see OPCDA). The
whole point here is that you accumulate less bad designs
lurking in your code, as you can refine constraints quickly enough
to not over-invest in any particular solution.
For those of you not familiar with me, I have a decade of
experience automating QA processes and testing in general.
This means that the vast majority of my selling has been of two kinds:
That said, I also wore "all the hats" in my startup days at
hailstrike, and had to talk a customer down from bringing their
shotgun to our office.
I handled that one reasonably well, as the week beforehand I'd read Carl Sewell's Customers for Life and Harry Browne's Secret of selling anything.
The problem was that one of the cronies of our conman CEO was a sales cretin there and promised the customer a feature that didn't exist and didn't give us a heads up.
It took me a bit to calm him down and assure him he was talking to a person that could actually help him, but after that I found out what motivated him and devised a much simpler way to get him what he wanted.
A quick code change, a deploy and call back later to walk him through a few things to do on his end to wrangle data in Excel and we had a happy camper.
He had wanted a way to bulk import a number of addresses into our
systems and get a list of hailstorms which likely impacted the
address in question, and a link into our app which would pull the
storm map view immediately (that they could then do a 1-click
report generate for homeowners).
We had a straightforward way of doing this for one address at a
time, but I had recently completed optimizations that made it
feasible to do many as part of our project to generate reports up
to two years back for any address.
Our application was API driven and already had a means to process batched requests, so it was a simple matter of building an excel macro talking to our servers which he could plug his auth credentials into.
I built this that afternoon and sent it his way. This started a good email chain where we made it an official feature of the application.
It took a bit longer to build this natively into our application,
but before the week was up I'd plumbed the same API calls up to
our UI and this feature was widely available to our customers.
I was also able to give a stern talking to our sales staff (and gave them copies of C4L and SSS) which kept this from happening going forward, but the company ultimately failed thanks to aforementioned conman CEO looting the place.
After that experience I went back to being a salaryman over at
cPanel. There I focused mostly on selling productivity tools
internally until I transitioned into a development role.
I'd previously worked on a system we called "QAPortal" which was
essentially a testing focused virtual machine orchestration
service based on KVM. Most of the orchestration
services we take for granted today were in their infancy at
that time and just not stable or reliable enough to do the
job. Commercial options like CloudFormation or VSphere were
also quite young and expensive, so we got things done using perl,
libvirt and a webapp for a reasonable cost. It also had some
rudimentary test management features bolted on.
That said, it had serious shortcomings, and the system
essentially was unchanged for the 2 year hiatus I had over at
hailstrike as all the developers moved on to something else after
the sponsoring manager got axed due to his propensity to have
shouting matches with his peers.
I was quickly tasked with coming up with a replacement. The department evaluated test management systems and eventually settled on TestRail, which I promptly wrote the perl API client for and put it on CPAN.
The hardware and virtual machine orchestration was replaced with an openstack cluster, which I wrote an (internal) API library for.
I then extended the test runner `prove` to talk to and multiplex it's argument list over the various machines we needed to orchestrate and report results to our test management system.
All said, I replaced the old system within about 6 months. If it were done today, it would have taken even less time thanks to the advances in container orchestration which have happened in the intervening time. The wide embrace of SOAs has made life a lot better.
Now the team had the means to execute tests massively in parallel
across our needed configurations, but not every team member was
technical enough to manage this all straightforwardly from the
command line. They had become used to the old interface, so
in a couple of weekends I built some PHP scripts to wrap our apps
as an API service and threw up a jQuery frontend to monitor test
execution, manage VMs and handle a few other things the old system
Feedback was a lot easier than with external customers, as my fellow QAs were not shy about logging bugs and feature requests.
I suspect this is a lot of the reason why companies carefully cultivate alpha and beta testers from their early adopter group of rabid fans. Getting people in the "testing mode" is a careful art which I had to learn administering exploratory test sessions back at TI, and not to be discarded carelessly. That is essentially the core of the issue when it comes to getting valid reports back from customers. You have to do Carl Sewell's trick of asking "what could have worked better, what was annoying...", as those are the sort of user feedback that you want rather than flat-out bugs. Anything which breaks the customers' immersion in the product must be stamped out -- you always have to remember you are here to help the user, not irritate them.
Rewarding these users with status, swag and early access was the
most reliable way to weed out time-wasters; you only want people
willing to emotionally invest, and that means rewards have to
encourage deeper integration with the product and the
business. It also doesn't hurt that it's a lot cheaper and
easier to justify as expenses than bribes.
Measuring adoption of software and productivity ideas in general
can be tricky unless you have a way to either knock on the door or
phone home. Regardless of the approach taken, you also have to
track it going forwards, but thankfully software makes that part
Sometimes you use A/B tests and other standard conversion metrics, as I used extensively back at HailStrike. I may have tested as much copy as I did software! Truly the job is just writing and selling when you get down to it.
In the case of inter-organization projects most of the time it's
literally knocking on the door and talking to someone. At
some level people are going to "buy" what you are doing, even if
it's just giving advice. This is nature's way of telling you
"do more of this, and less of the rest".
I can say with confidence that the best tool for the job when it
comes to storing this data is a search engine, as you eventually
want to look for patterns in "what worked and didn't".
Search engines and Key-Value stores give you more flexibility in
algorithm best matches the needs of the moment. I use
this trick with test data as well; all test management systems use
databases which tend to make building reports cumbersome.
Rather than flippantly dismiss the original question, I would
like to revisit the problem. While it is obvious that I will
probably gain more over the long term by sacrificing my desire to
do something fun instead of writing this article, one must also
take into consideration the law of diminishing
marginal utility and the Paradox of Value. Thinking
long term means nothing when one is insolvent or dead without
heirs tomorrow. There will always be an infinite number of
possible ends for which I sacrifice my finite means. As an
optimization problem, it is NP hard. The best we can do is
to use the Kelly
Criterion to distribute our time and other assets wisely
among the opportunities we best understand the risks about.
Building an online reputation is quite expensive and time
consuming, but is beginning to pay off. It doesn't hurt that
I'm pursuing multiple aims simultaneously (building a MicroISV
product, chasing contracts) with everything I write these
days. That said it cannot be denied that hanging out your
shingle is tantamount to a financial suicide mission without
multiple years of runway. Had I not spent my entire adult
life toiling, living below my means and not taking debts, none of
this would be possible. In many ways it's a lot like going
back to college, but the hard knocks I'm getting these days have
made me learn a whole lot more than a barrel full of professors.
For those who insist on the technical answer to this question, I
would direct you to observe the design of Selenium::Client
versus that of Selenium::Remote::Driver.
This is pretty much my signature case
for why picking a good design from the beginning and putting in
the initial effort to think is worth it. My go-to approach
with most big balls
of mud is to stop the bleeding with modular design.
Building standalone plugins that can ship by themselves was a very
effective approach at cPanel, and works very well when dealing
and Right systems. What is a lot harder to deal with
is "Good and Wrong" systems, usually the result of creationist
production. When dealing with a program that puts users and
developers into Procrustes' bed
rather than conforming to their needs you usually have to start
back from 0. Ironically most such projects are the result of
the misguided decision to "rewrite it, but correctly this time".
Given cPanel at the time was a huge monorepo sort of personifying
"bad design, good execution", many "lets rewrite it, but right
this time" projects happened and failed, mostly due to having
forgotten the reasons it was written the way it had been in the
first place. New versions of user interfaces failed to
delight users thanks to removing features people didn't know were
used extensively or making things more difficult for users in the
name of "cleaner" and "industry standard" design. A lot of
pain can be brought to a firm when applying development standards
begins to override pleasing the customer. The necessity of
doing just that eventually resulted in breaking the monolith to
some extent, as building parallel distribution mechanisms was the
only means to escape "standardization" efforts which hindered
satisfying customer needs in a timely manner.
This is because attempting to standardize across a monorepo
inevitably means you can't find the "always right" one-size
fits-all solution and instead are fitting people into the iron
bed. The solution of course is better organizational
design rather than program design, namely to shatter the
monolith. This is also valuable at a certain firm scale
(dunbar's number again), as nobody can fit it all into their head
without resorting to public interfaces, SOA and so forth.
Reorientation to this approach is the textbook
example of short-term pain that brings long-term benefit,
and I've leveraged it multiple times to great effect in my career.
I have been fired multiple times in my life. Each time it has been because I violated a fundamental rule of power. Where I had stayed employed when others were cut it was also due to "observation of the laws" of power. This is not to say I understood this at the time, but to observe that "this time is not different".
The first "real job" I got out of college was testing calculators for Texas Instruments. I subcontracted there for about 4 years, and was one of the few who survived a ruthless layoff associated with the 07/08 panic. This was a very close run thing. There was one day in which I was fired and re-hired in the same day.
It is clear in retrospect that the reason I stuck around was due to being better at finding issues than all my peers. I had by that time found a number of critical issues with the multi-line scientifics by mapping out the memory pages and watching for stomped flags. Nobody else testing the products at the time came close to understanding the hardware at this level, making me indispensable.
Which is to say I focused like a good protestant work ethic boy on
laws #9 and #11.
Demonstrate, don't explicate. Keep others dependent on you to
I keep going back to this over my career, as it worked.
I also learned law #13 "Only appeal to self-interest" when it
came to seeking promotion and favor from management. I found
quickly that "job descriptions" were universally meaningless and
the only important thing was delivering on stuff your manager was
emotionally invested in.
This was about two years before I got fired. I went on to do more things for the firm which nobody else understood, such as solving a data encoding issue with archival documents and porting the TI-8X emulator to linux. I had made a good number of friends and was well liked at the firm.
Nevertheless, this made me a bit too comfortable. I was also still a pretty naive young man at the time, and actually believed upper management would appreciate serious criticism. This is of course not the case, and they see it as an affront and out of place. To do this is to violate rules of power #1 and #19, "Don't outshine the master" and "Don't offend the wrong people". Like my victories this has also bitten me more than once.
Interestingly enough a couple of months after my ouster, I got an offer to work on the programming of the color TI-84 from one of the programmers there I had a good relationship with. Apparently the criticisms which I had of management were quite timely and the issues I had brought up promptly blown up in their face like backdraft. As such, there was no resistance to my return as all oxen gored were now out of the picture.
I had taken a job with cPanel by then though, a firm which I would spend 8 years at. I also rapidly rose to a position of indispensability in the QA organization there, but took a brief hiatus to work with my cousin at his startup HailStrike. In retrospect this should have been an obvious violation of Power law #10 "avoid the unhappy and unlucky". The company was a reject bin in many ways.
Nevertheless due to my upbringing which had turned me into the stereotypical "nice guy" who immolates himself to keep others warm, I did a lot of good work there. I built a new product from the ground up and re-wrote the existing one to not have horrible projection bugs and awful performance. That said, nothing could save that firm, as my cousin and his partner hired a con-man to run the firm thanks to their lack of self-confidence. After about a year and a successful funding round, the co-founders went on a month long vacation and returned to find the place looted.
In that time and in the aftermath I basically kept tech end of the shop going single-handedly for minimum wage. After about 6 months of this I cut bait and returned to cPanel, being close to "zeroed out" financially. All I got for the trouble was some worthless stock in a firm which languishes to this day.
Meanwhile cPanel's QA department hadn't changed much from where I had left it. They were eager to make some forward progress and remembered my impact. So my departure at least had the positive effect of resulting in a big raise. Law #16 "Use absence to increase respect and honor" in action.
For the next 5 or so years I became the most senior man in the department. I made a number of tools without which the department couldn't do their jobs. I also was #1 across the board in test execution and bug filing metrics.
So far, so good.
I also cultivated better options to effect a promotion and
significant raise in my last two years, but this would prove my
Much ink has been spilled about how it's always better to take the
other offer (much of which I had read!) but I was emotionally
invested in the firm after 6 years and accepted the counteroffer.
I was now writing product code rather than automation for our QA workflow. Similar to in my prior role, I quickly rose to the top 5 bug fixers and committers at the firm. This, however is not the same as indispensability.
It turns out that you need to work on products that matter if you want to stick around. At TI, I worked on cash cows, and these things will forever need their indispensable people. However at cPanel they had a monoproduct which was itself an aglommeration of various sub-products some of which were important and not. The teams I was put on were rarely working on anything the customer was particularly interested in.
To be fair, this is the case across much of the organization. For years only the CEO's team was the one working on anything relevant to customers. The rest of the firm was run autonomously by the middle management and fell victim to the principal-agent problems that entails.
As a middle manager, to aggrandize yourself you generally want to weed out the indispensable and maximize your headcounts. This is generally accomplished by two means:
I was eventually assigned a new team and manager which I should in retrospect have realized was a trap. I had built quite the reputation for independence while I was there (which is normal with the indispensable) and clashed multiple times with this manager. Enough things piled up over time which were not explicitly breaking the rules but did not signal submission that he formed a negative opinion of me. I'd been making a number of other changes in my life at the time which were bringing refreshing youthful joy, so I suppose it is not surprising I returned to the indiscretions from my youth which tripped me up at TI.
All it took from there was a minor dispute which could easily have
been resolved peacefully being escalated in bad faith. Some
of this was simply because I fought the situation at all.
Bosses like to feel like the "cop" in the relationship in these
situations, and we all know how cops feel about anyone who doesn't
instantly surrender, grovel and degrade themselves for daring to
attract their ire. This is why rule of power #22 is a thing.
Surrender is the best option in such situations where you are
already "caught up", as bosses think any benevolence they show
from that point is a thumb-screw they can use on demand. Obviously
you would prefer these thumbscrews not be used, so the tactic is
to buy time and enough freedom of action to get out of there.
Rule #42 also comes into play, "Strike the Shepard and the sheep
scatter". Even if you are in the right, management cannot
tolerate defiance spreading. It's simply inviting further
attack. While this is effective at keeping management
powerful, it also has the effect of entrenching whatever errors
they are engaged in.
At the end of the day the question that must be asked is "would
you rather be happy, or right?" Being emotionally invested
in the firm you work for and your role in it means it must
"do right" in order for you to be happy. This is a recipe
for disaster, as everyone's emotional needs from the firm differ
and become guaranteed to clash past Dunbar's
number. This is why Power law #20 is a thing: "commit
to no one".
This desire to have a useful culture at a company and a good "mission" is power law #27, "Use people's need to believe to create a cult-like following". While you can't hate the player for "playing the game", it is straightforward to realize that there are a great deal better things out there to direct your belief and worship towards than a corporation. All the senior developers I've known who were checked out totally about the firm had the right idea all along. The company can want a certain culture all it wants and even go to great lengths to inculcate it, but it simply can't work past a certain scale. You have to insulate yourself from this and resist getting sheep-dipped into their hyperreality if you want to remain happy. Focus instead on doing the things that give you power over your situation, which is real freedom.
The shock of being removed from a place I'd been 8 years with a
number of good friends took a while to absorb, but it's pretty
clear where I steered wrongly.
I should have learned the lesson of the Count
You can't be a star when what they need is a cog.